• Our aim is to resolve grievances quickly so that our clients can receive the service they expect and deserve.
• We appreciate it if clients can provide detail and any additional evidence so that we can resolve grievances quickly.
• Pet Rising Star prides itself on providing excellent services for you pets, including dog walking, dog grooming, cat grooming, pet hotel and dog training.
• We recognize that sometimes problems can occur, and we intent to try to resolve them quickly and fairly.
• Our grievance policy is designed to provide guidance on what to do in different situations and the resolutions we create to make sure our customers are satisfied.

Trainer/Walker Not Available:

• In the event that your trainer or walker is unavailable, we will always look to provide a replacement, as soon as possible.
• In the event that we do not have a replacement available immediately, we may offer complimentary free sessions to make up course curriculum (up to maximum of 3 sessions) with the replacement as soon as it is available.

Trainer/Walker Not Coming To The Appointments:

• We sincerely apologize if your trainer or walker is not attending the scheduled appointments. We will looking into the matter immediately and take any necessary action.
• Depending on the severity and/or the amount of the occurrence we may offer complimentary sessions (up to maximum of 3 sessions) or change you to a new trainer / walker to make up the course curriculum.

Refunds:

• Refunds will be executed after items have been assessed and accepted.
• Refunds will be on the original method of payment, and can take 5-10 business days to appear in your account, depending on the bank or payment provider.
• Original shipping costs are non-refundable unless the item was defective or incorrect.

Contact US:

For questions about our return and exchange policy or to initiate a return, please contact us:

Email: support@petrisingstar.in

Phone: +91-87508-01800